Support
Installing, activating and uninstalling, on macOS and Windows, and the problems people actually run into.
Installing
macOS
Run the installer and choose the formats your hosts use. It puts the VST3 in /Library/Audio/Plug-Ins/VST3 and the Audio Unit in /Library/Audio/Plug-Ins/Components.
The installers are signed with an Apple Developer ID and notarised, so macOS opens them without a warning.
Windows
Run the installer. It puts the VST3 in C:\Program Files\Common Files\VST3, where every VST3 host looks.
Install one copy only: use either the Suite or a plug-in's own installer, not both.
Activating
[ACTIVATION: how a licence key is entered, and what happens on a computer that is offline. To write once licensing is built.]
Uninstalling
macOS
Delete the plug-in's .vst3 and .component from the two folders above.
Windows
Uninstall it from Settings, Apps, as any other program.
Problems
Windows warns before running the installer
The Windows installers are not code-signed yet, so Windows may stop and ask before running one. Choose More info, then Run anyway.
Logic Pro does not show the plug-in
Logic loads Audio Units only, so the Audio Unit has to be installed. If it is and the plug-in still does not appear, open Logic's Plug-in Manager and rescan it.
An Audio Unit installed by hand never appears
A symlinked Audio Unit is never found: macOS does not follow the link, and there is no error. Use the installer, or copy the bundle itself into the Components folder.
The host does not see the VST3
Check that the host scans the VST3 folder above, then have it rescan its plug-ins.
Contact
If something here does not cover it, write to [email protected]. Say which plug-in, its version, your host and your system.